IT Support Specialist - user accounts and access (San Diego, CA)

Clearpath Cross Civic Services Group works with county and city offices around San Diego. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.