IT Support Specialist - user accounts and access (San Antonio, TX)

Westbrook Clear Freight Partners is looking for an IT Support Specialist. The job centres on user accounts and access for dock schedules, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in San Antonio. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with dock schedules. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in San Antonio. • We will tell you what to expect at each step of the hiring process.