IT Support Specialist - user accounts and access (Salt Lake City, UT)

Bright Willow Community Partners runs community programmes across Salt Lake City, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 47 people based in Salt Lake City. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.