IT Support Specialist - user accounts and access (Sacramento, CA)

Redstone Harbor Energy supplies electricity and gas to homes and businesses around Sacramento, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with meter readings. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Sacramento. • We reply to every applicant.