IT Support Specialist - user accounts and access (Sacramento, CA)

Northwind Sparrow Facilities is looking for an IT Support Specialist. The job centres on user accounts and access for contractor visits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Sacramento, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.