IT Support Specialist - user accounts and access (Sacramento, CA)

Bluepeak Lakeside Arts Center runs a venue and education programmes in Sacramento, and we need an IT Support Specialist to lead our user accounts and access. We run on creativity, deadlines and a lot of goodwill. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.