IT Support Specialist - user accounts and access (Sacramento, CA)

We are growing our team at Bright Hollow Telecom and adding an IT Support Specialist whose main responsibility will be user accounts and access. We invest in training. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.