IT Support Specialist - user accounts and access (Sacramento, CA)

We are growing our team at Bright Glen Hospitality and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 102 people based in Sacramento. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with food costs. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Sacramento, with some flexibility after the first few months. • We reply to every applicant.