IT Support Specialist - user accounts and access (Rochester, NY)

We are growing our team at Rivermark Drift Legal Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 140 people based in Rochester. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.