IT Support Specialist - user accounts and access (Rochester, NY)

Nova Maple Community Partners is looking for an IT Support Specialist. The job centres on user accounts and access for benefits enrolment, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with benefits enrolment. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Rochester, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.