IT Support Specialist - user accounts and access (Richmond, VA)

Stonegate Ashton Civic Services works with county and city offices around Richmond, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 177 people based in Richmond. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Richmond, with some flexibility after the first few months. • We reply to every applicant.