IT Support Specialist - user accounts and access (Richmond, VA)

Greenridge Wren Arts Center runs a venue and education programmes in Richmond. We are hiring an IT Support Specialist to take on user accounts and access. Everyone pitches in on show days. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with school partnerships. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Richmond, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.