IT Support Specialist - user accounts and access (Richmond, VA)

We are growing our team at Lumen Orchard Arts Center and adding an IT Support Specialist whose main responsibility will be user accounts and access. Everyone pitches in on show days. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Full-time, with a steady weekday schedule. • On site in Richmond. • Applications are reviewed on a rolling basis.