IT Support Specialist - user accounts and access (Richmond, VA)

We are growing our team at Fernwood Cedar Telecom and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with service installations. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Richmond, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.