IT Support Specialist - user accounts and access (Reno, NV)

Clearpath Rowan Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for public records, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Reno. • We will tell you what to expect at each step of the hiring process.