IT Support Specialist - user accounts and access (Reno, NV)

Ironwood Systems supports public agencies in Reno with budgeting, records and programmes. We are hiring an IT Support Specialist to take on user accounts and access. You would join a large organisation of about 305 people based in Reno. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Reno. • Applications are reviewed on a rolling basis.