IT Support Specialist - user accounts and access (remote)

We are growing our team at Summit Cross Environmental Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with fleet maintenance. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with a monthly team day in St. Louis. • Applications are reviewed on a rolling basis.