IT Support Specialist - user accounts and access (remote)

Nova Stone Environmental Services Group serves homes and businesses with collection and disposal in New Orleans, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 126 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with landfill records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in New Orleans. • Applications are reviewed on a rolling basis.