IT Support Specialist - user accounts and access (remote)

Silverline Keystone Legal Group is looking for an IT Support Specialist. The job centres on user accounts and access for court deadlines, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Buffalo. • We will tell you what to expect at each step of the hiring process.