IT Support Specialist - user accounts and access (remote)

Amberfield Wren Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for public records, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Providence. • We reply to every applicant.