IT Support Specialist - user accounts and access (remote)

Clearpath Cross Civic Services Group works with county and city offices around Fresno. We are hiring an IT Support Specialist to take on user accounts and access. You would join a large organisation of about 861 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Fresno. • Applications are reviewed on a rolling basis.