IT Support Specialist - user accounts and access (remote)

Lumen Willow Property Management is looking for an IT Support Specialist. The job centres on user accounts and access for resident events, and it would suit someone who likes steady, practical work. You would join a small organisation of about 177 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with resident events. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Omaha. • Applications are reviewed on a rolling basis.