IT Support Specialist - user accounts and access (remote)

Summit Willow Staffing is looking for an IT Support Specialist. The job centres on user accounts and access for timekeeping, and it would suit someone who likes steady, practical work. Recruiters here keep in touch with people long after placement. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with timekeeping. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Austin. • Applications are reviewed on a rolling basis.