IT Support Specialist - user accounts and access (remote)

Redstone Basin Civic Services Group is looking for an IT Support Specialist. The job centres on user accounts and access for public records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Phoenix. • We reply to every applicant.