IT Support Specialist - user accounts and access (remote)

Bright Forge Energy is looking for an IT Support Specialist. The job centres on user accounts and access for billing disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with a monthly team day in Hartford. • We reply to every applicant.