IT Support Specialist - user accounts and access (remote)

We are growing our team at Highbridge Ivory Hospitality and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with guest bookings. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with quarterly visits in Baltimore. • Applications are reviewed on a rolling basis.