IT Support Specialist - user accounts and access (remote)

Summit Cedar Legal Group is a Oakland practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Oakland. • We reply to every applicant.