IT Support Specialist - user accounts and access (remote)

We are growing our team at Cedar Quarry Energy and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 828 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Reno. • We will tell you what to expect at each step of the hiring process.