IT Support Specialist - user accounts and access (remote)

Bright Keystone Facilities looks after properties across the Indianapolis region. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 25 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with supply orders. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with an occasional day on site in Indianapolis. • Applications are reviewed on a rolling basis.