IT Support Specialist - user accounts and access (remote)

Clearpath Granite Community Partners runs community programmes across San Jose, and we need an IT Support Specialist to lead our user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in San Jose. • We will tell you what to expect at each step of the hiring process.