IT Support Specialist - user accounts and access (remote)

Rivermark Drift Civic Services supports public agencies in Anchorage with budgeting, records and programmes. We are hiring an IT Support Specialist to take on user accounts and access. We follow procedures carefully and explain them clearly. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Anchorage. • Applications are reviewed on a rolling basis.