IT Support Specialist - user accounts and access (remote)

Amberfield Basin Legal Group is looking for an IT Support Specialist. The job centres on user accounts and access for court deadlines, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Grand Rapids. • Applications are reviewed on a rolling basis.