IT Support Specialist - user accounts and access (remote)

Lumen Sable Financial Group serves customers across Tampa with accounts, loans and payments, and we need an IT Support Specialist to lead our user accounts and access. Trust is the product, so accuracy and clarity matter. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with payment disputes. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with quarterly visits in Tampa. • We will tell you what to expect at each step of the hiring process.