IT Support Specialist - user accounts and access (remote)

We are growing our team at Highbridge Cedar Civic Services Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. We follow procedures carefully and explain them clearly. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Cincinnati. • Applications are reviewed on a rolling basis.