IT Support Specialist - user accounts and access (remote)

Amberfield Clear Arts Center is looking for an IT Support Specialist. The job centres on user accounts and access for visitor services, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in San Antonio. • We will tell you what to expect at each step of the hiring process.