IT Support Specialist - user accounts and access (remote)

Bluepeak Water Authority supplies drinking water and treats wastewater for New Orleans and nearby communities, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in New Orleans. • We will tell you what to expect at each step of the hiring process.