IT Support Specialist - user accounts and access (remote)

Stonegate Ashton Civic Services provides shared administrative services to local governments around Nashville. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Nashville. • Applications are reviewed on a rolling basis.