IT Support Specialist - user accounts and access (remote)

Rivermark Kestrel Learning Group runs classrooms and tutoring across the Toledo area. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 13 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Toledo. • We reply to every applicant.