IT Support Specialist - user accounts and access (remote)

Rivermark Corner Insurance is looking for an IT Support Specialist. The job centres on user accounts and access for underwriting files, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with underwriting files. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.