IT Support Specialist - user accounts and access (remote)

Clearpath Amber Community Partners is looking for an IT Support Specialist. The job centres on user accounts and access for volunteer shifts, and it would suit someone who likes steady, practical work. You would join a large organisation of about 571 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Omaha. • We will tell you what to expect at each step of the hiring process.