IT Support Specialist - user accounts and access (remote)

Cedar Vista Learning Group is looking for an IT Support Specialist. The job centres on user accounts and access for family communication, and it would suit someone who likes steady, practical work. Families are partners. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Sacramento. • We reply to every applicant.