IT Support Specialist - user accounts and access (remote)

Cedar Ivory Legal Group is a Pittsburgh practice with attorneys, paralegals and client-service staff. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Pittsburgh. • Applications are reviewed on a rolling basis.