IT Support Specialist - user accounts and access (remote)

Northwind Bridge Banking Services is looking for an IT Support Specialist. The job centres on user accounts and access for deposit accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 119 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with deposit accounts. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Colorado Springs. • We will tell you what to expect at each step of the hiring process.