IT Support Specialist - user accounts and access (remote)

We are growing our team at Stonegate Rowan Civic Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 185 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Sacramento. • We will tell you what to expect at each step of the hiring process.