IT Support Specialist - user accounts and access (remote)

Lumen Amber Insurance sells home, auto and small-business insurance in Omaha. We are hiring an IT Support Specialist to take on user accounts and access. We care about how people feel on the worst day of their year. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Omaha. • We reply to every applicant.