IT Support Specialist - user accounts and access (remote)

We are growing our team at Highbridge Oak Inspection Services Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 69 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with equipment calibration. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Buffalo. • We will tell you what to expect at each step of the hiring process.