IT Support Specialist - user accounts and access (remote)

We are growing our team at Bright Corner Water Authority and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.