IT Support Specialist - user accounts and access (remote)

We are growing our team at Nova Quarry Environmental Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 31 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with collection routes. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Baltimore. • We will tell you what to expect at each step of the hiring process.