IT Support Specialist - user accounts and access (remote)

Summit Union Hospitality Group operates hotels and event venues around Atlanta, and we need an IT Support Specialist to lead our user accounts and access. Guests remember kindness. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with food costs. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Atlanta. • We will tell you what to expect at each step of the hiring process.