IT Support Specialist - user accounts and access (remote)

We are growing our team at Cedar Ivory Banking Services Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 30 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with deposit accounts. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with a monthly team day in San Jose. • We reply to every applicant.